Trade Customer FAQ – Talking Tables UK Trade

Trade Customer FAQ

How much is a carriage paid order to a UK mainland address?

A carriage paid order to UK mainland is £275.00.
An £8.50 carriage charge will be applied for orders under this amount.  All values above exclude VAT

Is there a minimum order value?

There is no minimum order value, but you must order a minimum of a case quantity; these are typically in cases of 6 or 12.

How long does it take to process my order?

We begin to process your order as soon as we receive it, your order is usually ready for dispatch within 2 working days subject to stock availability.

How long will it take to get my order to UK mainland?

Your order will normally be delivered within 1-2 working days if sending by cartons.

If your order is large enough to send by pallets this will be approx. 3-5 working days.

Will a tracking number be provided

 A tracking number will be emailed to you once your order has been dispatched,  please note however a tracking number will not be emailed where we are shipping pallets or if indoor explosives have been ordered.

Can I add to my order after I have sent it?

We process orders in the quickest possible time so it's unlikely we will be able to assist you with an addition once your order has been placed.

What happens if I want to return the items I have ordered?

We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply contact us to arrange returning the items within 7 working days after receipt. We can only accept the return of goods if they are unopened, unless they are received damaged.

My items have arrived damaged, faulty or missing?

We are very sorry to hear this,  so we can make a claim with our carrier please do ensure you notify us in writing within 7 days of receiving your order, unfortunately due to the terms and conditions with our carrier we cannot accept claims sent after this period of time.

Do you ship backorders?

Where possible we will try and contact you prior to shipping a backorder, as a rule we would not ship a backorder unless the value is over £100 net.

Do you allow the resale of Talking Tables products on third party websites such as Amazon, Facebook, Ebay, Etsy?

Talking Tables does not allow the resale of our products on any third party sites.  As a company we invest significantly in product innovation and unique developments. We have a strong sense of brand that we wish to protect and develop further.  We feel the auction style nature of these sites can misrepresent the premium quality of our brand. If you do see our products on reseller sites, we do have a few selected strategic resellers within the UK which we implemented as a programme in 2017.  We shall be working with them in 2018 to review the success of the programme.

I have a store/website and would love to stock Talking Tables, do you supply wholesale?

Yes we certainly do, we check all applications to make sure your store/website will be a good match for our premium brand. We reserve the right to refuse any application where will feel our brand would be misrepresented, or where selling our stock in your store could cause conflict with existing Talking Tables stockists very nearby.

My website/store is not yet ready to trade, can I still apply for a trade account?

Yes, you can apply for an account, but we cannot allow access until your website is ready and we can ascertain you are buying for business purposes. In some cases, we may be able to provide a small selection of pricing to help with your costings.

Can we use your images for our website?

Yes, once you are approved as a Trade customer you will be given access to our Image Library. 

I want to purchase your indoor explosive items but have them shipped outside UK mainland, is this possible?

Unfortunately, due to the hazardous material we are unable to ship these products outside UK mainland, or to a forwarders address in the UK if the intention is to ship them outside the UK.

Are there any age restrictions on your products?

Yes, to purchase the indoor explosive items such as fountains, sparklers, table bombs, party poppers you need to be at least 16 years old.

Can I sell Talking Tables indoor fireworks in my store?

Yes, you can hold 5kg of explosive content and sell our fireworks year-round without a firework sales licence. For reference 5kg is around 1,000 ice fountains or 350 packs of 20 mini sparklers.

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